Privacy Policy

Introduction

Coppergear is committed to protecting the privacy and personal data of individuals who use our watch repair and maintenance services. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

By using our services or providing your personal information to us, you consent to the collection, use, and disclosure of your personal data as described in this policy.

For questions about this Privacy Policy or our data practices, please contact us at [email protected]

Information We Collect

We collect and process the following types of personal data:

Personal Information You Provide

• Name and contact details (phone number, email address)
• Service requests and repair history
• Watch details and condition information
• Communication preferences
• Payment information (processed securely through third-party payment processors)

Information Collected Automatically

• Website usage data through cookies (see our Cookie Policy)
• IP address and browser information
• Pages visited and time spent on our website
• Referring website addresses

Legal Basis for Processing

We process your personal data based on:

• Your consent when you provide information through our contact form or service requests
• Contract performance when providing watch repair services
• Legitimate interest in improving our services and communicating with clients
• Legal obligations under Malaysian law

How We Use Your Information

We use your personal data for the following purposes:

Service Delivery

• Processing and completing your watch repair requests
• Communicating about service status and completion
• Providing customer support and addressing inquiries
• Maintaining service records for warranty and future reference

Business Operations

• Processing payments and maintaining financial records
• Improving our services based on feedback and usage patterns
• Sending service updates and information about our offerings (with your consent)
• Complying with legal and regulatory requirements

Website Functionality

• Analysing website usage to improve user experience
• Ensuring website security and preventing fraud
• Remembering your preferences and settings

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your data with:

Service Providers

We engage trusted third-party service providers who assist us in operating our business:

• Payment processors for secure transaction handling
• Website hosting and technical service providers
• Parts suppliers when necessary for service completion
• Analytics providers to understand website usage

These service providers are contractually obligated to protect your data and use it only for the specified purposes.

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Enforce our terms and conditions
• Prevent fraud or security threats

Data Protection and Security

We implement appropriate technical and organisational measures to protect your personal data:

Security Measures

• Secure server infrastructure with encryption
• Access controls limiting data access to authorised personnel only
• Regular security assessments and updates
• Secure disposal of physical and electronic records when no longer needed
• Staff training on data protection responsibilities

Data Retention

We retain your personal data for the following periods:

• Service records: 7 years for warranty and reference purposes
• Financial records: As required by Malaysian tax and accounting regulations
• Marketing communications: Until you withdraw consent
• Website analytics: 26 months from collection

Breach Notification

In the event of a data breach affecting your personal information, we will notify you and relevant authorities as required by the PDPA within the stipulated timeframe.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your website experience and gather usage information. For detailed information about our use of cookies, including how to manage your preferences, please refer to our Cookie Policy.

Your Rights

Under the Personal Data Protection Act 2010, you have the following rights regarding your personal data:

Right of Access

You may request access to your personal data held by us and obtain information about how it is processed.

Right to Correction

You may request correction of inaccurate or incomplete personal data.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw your consent at any time. This will not affect the lawfulness of processing based on consent before withdrawal.

Right to Limit Processing

You may request that we limit the processing of your personal data in certain circumstances.

Marketing Communications

You may opt out of receiving marketing communications from us at any time by contacting us or using the unsubscribe link in our emails.

How to Exercise Your Rights

To exercise any of these rights, please contact us at:

Email: [email protected]

We will respond to your request within 21 days as required by the PDPA.

Third-Party Links

Our website may contain links to external websites not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any websites you visit.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email if you have provided contact information
• Post a notice on our website

We encourage you to review this policy periodically to stay informed about how we protect your information.