Client Reviews
Ahmad Hassan
Johor Bahru
My vintage Seiko stopped working and I was concerned about finding someone who could handle it properly. Coppergear took the time to explain what was wrong and what could be realistically achieved. The quartz movement replacement was done carefully and the watch now keeps accurate time. I appreciated their honest approach.
15 January 2026
Lim Mei Ling
Johor Bahru
I brought in a watch that had sentimental value but a badly deteriorated dial. The team at Coppergear was very transparent about what they could do to preserve it without destroying its character. The before and after photos they provided showed careful, sympathetic work. While it took three weeks, the result was worth the wait.
28 January 2026
Raj Kumar
Skudai
The bracelet on my daily watch had become loose and uncomfortable. Coppergear disassembled it completely, replaced the worn pins, and refinished it to match the case. The difference in how it wears is remarkable. The pricing was fair and they completed the work within the timeframe they promised.
3 February 2026
Nurul Karim
Johor Bahru
I appreciated how Coppergear explained everything before starting work on my watch. They didn't try to sell me services I didn't need - just recommended what would actually fix the problem. The communication throughout the process was clear and they kept me informed about progress.
9 February 2026
Tan Chee Wai
Kulai
My father's old watch had stopped running years ago and I wanted it repaired as a keepsake. Coppergear handled it with care and replaced the movement with a quality unit. They even took photos during the process to show me what they found and what they did. Very professional service.
12 February 2026
Siti Latif
Johor Bahru
I had visited two other repair shops before finding Coppergear, and the difference was notable. They took the time to discuss what my watch needed, provided a clear estimate, and delivered exactly what they promised. The work was completed on schedule and the watch looks and runs beautifully.
17 February 2026
Success Stories
Restoring a Family Heirloom
Challenge
A client brought in his grandfather's watch from the 1960s. The dial had significant deterioration, with faded lume plots and water damage staining. The movement was also non-functional. The watch held considerable sentimental value but was in poor condition.
Solution
After photographic documentation and consultation, we stabilised the dial without attempting to make it look new. The movement was assessed and found to be beyond economical repair, so we sourced a period-appropriate replacement. The case was gently cleaned and the crystal replaced.
Results
The watch now runs accurately and can be worn regularly. The dial retained its aged character while being stabilised against further deterioration. The client was particularly pleased with the documentation showing what was preserved and what was replaced. Timeline: 2.5 weeks.
"Seeing my grandfather's watch running again was emotional. Coppergear treated it with the respect it deserved and helped me understand what could be done to preserve its history while making it functional."
Daily Wear Bracelet Restoration
Challenge
A professional who wore her watch daily for work found the bracelet had become uncomfortably loose and the clasp was unreliable. The watch itself functioned well but the bracelet issues made it unwearable. She was concerned about the cost of replacement.
Solution
Complete bracelet disassembly revealed worn pins and stretched links throughout. We replaced all compromised components, adjusted the clasp mechanism for proper tension, and refinished the bracelet to match the original brushed treatment of the case.
Results
The bracelet now wears comfortably and securely. The client reported that it feels like wearing a new watch, with none of the looseness that had developed over years of daily use. The work cost significantly less than bracelet replacement. Timeline: 6 days.
"I was ready to stop wearing this watch because the bracelet was so uncomfortable. The difference after Coppergear's work is remarkable - it's like having my watch back the way it should be."
Quartz Movement Diagnosis
Challenge
A client's quartz watch had stopped working despite fresh batteries. Previous shops had simply tried different batteries without resolving the issue. He was considering discarding the watch and purchasing a replacement.
Solution
Testing revealed the movement had failed internally. We identified the calibre, sourced a compatible replacement, and installed it with proper attention to dial-feet alignment and hand clearances. The watch was tested for accuracy before return.
Results
The watch now keeps accurate time with smooth hand movement. The client avoided the expense of purchasing a new watch and was able to continue wearing a piece he was fond of. The straightforward diagnosis and repair took three working days.
"I appreciated that Coppergear actually diagnosed the problem rather than just guessing. Knowing what was wrong and having it fixed properly gave me confidence in the repair."
Trust Indicators
Years of Combined Experience
Watches Serviced
Average Client Rating
Client Satisfaction Rate
Experience Our Service
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